APPOINTMENT SYSTEM - BY TELEPHONE OR IN PERSON
All consultations are by appointment and should be made at reception or by telephone during opening hours or online. Please book well in advance for routine appointments. Antenatal, postnatal and surgical procedures need longer appointments. If you are booking appointments online, please note to look at our services and duration needed for a particular problem/procedure before booking this appointment. Do ask the receptionist if you are uncertain. Please wear loose clothing. Please inform reception if you would like a chaperone.
You can book a non-urgent appointment up to 28 days in advance. As you are aware your preferred doctor may be very popular and their appointments get booked in advance. Our advice is that you give plenty of notice if you wish to see your preferred doctor and book appointments in advance.
Same Day Appointments - please refer to home page NEWS FOR SELF CARE.
Each morning at 8.00am we release urgent on the day appointments for patients who have genuinely urgent medical conditions. We have up to 2 people answering the telephones at 8.00am and from 8.30am patients can also walk-in to request an urgent appointment for sometime that day at the Reception desk. Please be patient with us.
You will be asked to give a brief description of your condition to ascertain the urgency of your request. The Care Navigators (reception team) work from a guidance sheet that is created by the doctors. Depending on the nature of your call you will be offered a telephone call from one of our minor illness nurses who will call you back from 8am onwards ONLY ONCE to discuss your problem and then you will be advised appropriately depending on the nature of your condition and clinical need.
For all telephone triage consultations booked with the minor illness nurse, patients will be asked to give an up to date landline or mobile telephone number so that the minor illness nurse can return your call this day. Patients are advised to call as early as possible for urgent appointments only. We strongly advise that you are available to receive a call from our clinician soon after.
Due to great demand on primary care on some occasions we have to re-direct patients to an alternative provision i.e. Colchester Walk-In-Centre or NHS111.
The staff may not always be able to offer you the exact time and date you wish for your routine appointment, but they will happily spend time to try and find something to suit your needs. You will find them very approachable and they will gladly help to sort out your queries or worries and pass them to the Doctors if necessary.
We hold a branch surgery at the Village Hall in Great Tey most weeks, but this is for patients living in Great Tey only. Please telephone the surgery on 01787 222022 for an appointment. This service is on Tuesday mornings at the Village Hall but this cannot be guaranteed every week.
Please note, we do everything we can to assist you as soon as possible, but we are not an emergency service. If you have any condition that needs immediate medical treatment, please go straight to A & E or phone 999 for an ambulance.