IMPORTANT NOTICE

 PLEASE NOTE THE FOLLOWING NHS ENGLAND GUIDANCE REGARDING

CORONAVIRUS (COVID-19)

Due to the current situation with Coronavirus and to protect all our patients and staff we are now providing all urgent Doctors and Nurse Practitioner by telephone triage only.  Please do not attend the surgery unless requested by our Nurse Practitioner, Doctor or The Pump House Surgery Team.

We are only taking urgent face to face appointments for our Practice Nurse and Healthcare Assistant.  These appointments will be only made by one of our clinical team.  Please telephone the surgery at 8.00am Monday to Friday if you need to be seen urgently by our nursing/HCA team.

Our Dispensary services are available Monday to Friday 8.30-1.00 and 2.00-6.30 for collection of medication/supplies for dispensing patients.  Patients are being asked to collect medication from the side window of the building (left hand side as you face the front porch). 

We will be operating a Home Delivery Service During A Pandemic to those "At risk" dispensing patients who have received a letter advising them to shield for 12 weeks, where a friend, family member or volunteer is unable to collect on their behalf.  Any queries need to be raised by telephone with the Dispensary team on 01787 223408.

To protect our patients and staff, we have followed guidance from NHS England to keep our main entrance doors locked.  Please use the intercom system if you have been asked to attend for an appointment.  Any urgent queries, please telephone the Administration team on 01787 222022.

If you are in need of community help, please click on the links below for further information.  For those patients who have access to Facebook, Essex Coronavirus Action has links for many groups which patients may find helpful.  

Earls Colne and White Colne Community Action Group

Colne Engaine Response Group

Great Tey Community Group

A THANK YOU TO OUR PATIENTS ON BEHALF OF

THE PUMP HOUSE SURGERY

We would like to thank all who have supported us during the Covid-19 pandemic and the lovely gestures we have received to keep our spirits up during this difficult time.  We would firstly like to thank Stealth Mounts for providing the face shields to keep our staff safe on the front line, the wonderful ladies for providing our scrubs and bags and the lovely rainbows, birds and ribbons.  We have taken the opportunity of adding some photos below. We appreciate each and every one of you.

NEW EXTENDED HOURS SERVICES

Extended Hours are provided to the practice's registered patients.  Patients have the option of accessing pre-bookable early morning appointments on Tuesday and Wednesday mornings (7.30am-8.00am) and telephone appointments on Thursday evenings with a GP (18.30pm - 19.00pm).

HOW WE USE YOUR INFORMATION

We use personal data (information that relates to and identifies living people) and other information to help us carry out our role as healthcare provider.  We will always ensure that your information is protected.  Please see further section 'GDPR/Data Protection' for more information.

Welcome to The Pump House Surgery

The Pump House Surgery is a much loved rural practice having been established in the village over 200 years ago.  We are a four-partner GMS rural practice working from modern purpose built facilities.  We cover the village of Earls Colne and surrounding areas.  We have a full complement of dispensary, nursing and administrative staff. The surgery is a pleasing environment, having been sympathetically converted from a former steel foundry 14 years ago.  The rooms are spacious and well equipped.

PROTECTED LEARNING TIME FOR GPS AND PRACTICE STAFF

To continually improve the services offered to patients within the Mid Essex area, Mid Essex Clinical Commissioning Group have arranged monthly training sessions for all GPs and practice staff.  The surgery (including the dispensary) will be closed from 12.00pm until 8.00am the next day on the following dates:

Wednesday 29th July 2020

Wednesday 30th September 2020

Thursday 29th October 2020

Tuesday 24th November 2020

Wednesday 16th December 2020

Wednesday 24th February 2021

Wednesday 31st March 2021

If you should require urgent medical attention during this time, please contact NHS 111.  If the matter is life threatening, please dial 999 for urgent assistance.

Our Mission Statement

We aim to provide a comfortable and cheerful atmosphere for all of our patients and will always treat you with the utmost respect.

The Pump House Surgery is to use the funds allocated to them for Health Care to reduce morbidity and improve the quality of life for it patient population, by offering a caring medical service of the highest quality based on established professional standards that satisfies the needs of our patients and is provided by professionally competent, content and motivated staff.  We are committed to quality and innovation.

We are a very friendly practice and hope you will find us helpful with any of your medical requirements.

From April 2015 all practices are required to provide their patients with a named, accountable GP who will have overall responsibility for the care and support that the surgery provides to them.

As we have just under 8,000 registered patients, it would be an impossible task to inform you all individually by letter so, should you wish to know who your GP is, we ask that you please speak to our receptionists who will gladly give you this information.  Having a named GP does not prevent you from seeing any other GP in the practice at any time.

Should you wish to change your named GP in the future please contact us and arrangements can be made.  You do not need to take any further action, but if you have any questions, or wish to discuss this further, please speak to our reception staff.

TELEPHONE LINES ARE OPEN 8.00 - 6.30 - MONDAY TO FRIDAY

Please note that all calls to the surgery are recorded for training and monitoring purposes.

THE SURGERY IS CLOSED BETWEEN 1.00PM & 2.00PM FOR STAFF TRAINING.