The Pump House Surgery is a much loved rural practice having been established in the village over 200 years ago. We are a four-partner GMS rural practice working from modern purpose built facilities. We cover the village of Earls Colne and surrounding areas. We have a full complement of dispensary, nursing and administrative staff. The surgery is a pleasing environment, having been sympathetically converted from a former steel foundry 14 years ago. The rooms are spacious and well equipped.
ANNUAL FLU CAMPAIGN
Our Annual Flu Clinics are now bookable here at The Pump House Surgery. At present, we have clinics on Saturday 5th September 2020, Saturday 19th September 2020 and Saturday 3rd October 2020. We also have weekday clinics available if the above are not suitable for you. Unfortunately this year due to new restrictions, we will be unable to provide blood pressure testing on the day. However, if you have a home blood pressure monitor, please take a reading prior to your appointment and place in the box provided. Please state your name, date of birth, date of reading and blood pressure reading. Please also add an up to date telephone number in case we need to contact you regarding this. We can then add this to your medical records.
As in previous years, we ask that our patients attend the surgery for their vaccinations rather than the local chemist, this ensures that your medical records are kept up to date and also we will be advising you on the day of any other injections or reviews that you are due or eligible for.
We are currently inviting patients who fall within the eligibility criteria listed below. Please note that other cohorts of patients will be recalled at a later date according to guidance (see below):
- Over 65 years of age
- Aged 18 – 64 in a clinical at risk group as described below:
- chronic (long-term) respiratory diseases, such as asthma (that requires an inhaled or tablet steroid treatment, or has led to hospital admission in the past year), chronic obstructive pulmonary disease (COPD), emphysema or bronchitis
- chronic heart disease, such as heart failure
- chronic kidney disease
- chronic liver disease, such as hepatitis
- chronic neurological conditions, such as Parkinson's disease, motor neurone disease, multiple sclerosis (MS), a learning disability or cerebral palsy
- problems with your spleen – for example, sickle cell disease or if you have had your spleen removed
- a weakened immune system as the result of conditions such as HIV and AIDS, or medicines such as steroid tablets or chemotherapy
- being seriously overweight (a BMI of 40 or above)
- Health and Social Care staff employed by a registered residential care/nursing home, registered domiciliary care provider, or a voluntary managed hospice provider
If you are unsure whether you fit the criteria for our first wave of vaccinations, please do not hesitate to contact one of our team by telephoning 01787 222022 where we will be pleased to advise you.
WHAT YOU CAN EXPECT ON THE DAY
Due to the ongoing Covid-19 pandemic, we have made a number of changes to the way in which we organise these clinics to ensure the safety of our patients and our staff.
WHAT WE EXPECT OF OUR PATIENTS:
Please note the following when attending for your appointment:
- Please ensure that you wear a mask/face covering as we cannot allow entry to the building without one and we are unable to provide one for your use. If you have a valid reason for not wearing one, please advise one of our team when booking your appointment.
- Please ensure that you wear appropriate clothing to enable the clinician to inject into your upper arm without the need for removing clothing.
- Please do not bring bags/accessories into the surgery (only keys where possible please).
- Please attend surgery alone where possible to minimise footfall through the surgery. However, if you need to bring a family member/friend/carer with you for assistance, then please feel free to do so.
- Please note that toilet facilities will not generally be available on the day. However, if this will cause you any problem on the day, please feel free to speak to one of our team so that we can make arrangements for you to use the facilities.
WHAT WE WILL HAVE IN PLACE FOR YOUR APPOINTMENT WITH US
On Arrival at the Surgery
You will be welcomed by a member of the surgery team who will take your name and date of birth. At this time, we will also take your temperature before you enter the building. There will be a station where you will be required to sanitise your hands using antibacterial gel. All our team will be wearing PPE throughout your visit to the surgery.
We will have a system of queuing which will adhere to social distancing regulations and you will be advised by one of our team which queue you will need to join on the day. If you are unable to stand whilst queuing please advise a member of the team who will be happy to help and provide seating for your use.
PATIENTS AGED 50 – 64 AND FAMILY MEMBERS OF PATIENTS WHO ARE SHIELDING
As I am sure you are aware, guidance has changed this year and the influenza vaccine is being offered to all patients aged 50-64 and to any family members of patients who received a Government shielding letter. We will be inviting this group of patients at a slightly later date and will contact you again nearer that time once further guidance is received from NHS England.
IF YOU HAVE ANY SYMPTOMS OF HIGH TEMPERATURE, A NEW, CONTINUOUS COUGH, OR LOSS OF, OR CHANGE TO YOUR SENSE OF SMELL OR TASTE PLEASE DO NOT ATTEND FOR YOUR APPOINTMENT.
PLEASE NOTE THE FOLLOWING NHS ENGLAND GUIDANCE REGARDING
ALL PATIENTS ARE STRICTLY ADVISED TO WEAR FACE COVERING WHEN ENTERING PRACTICE PREMISES.
Due to the current situation with Coronavirus and to protect all our patients and staff we are now providing all Doctors and Nurse Practitioner appointments by initial telephone triage only. Please do not attend the surgery unless requested by our Nurse Practitioner, Doctor or The Pump House Surgery Team. We are however still taking face to face appointments for our Practice Nurse and Healthcare Assistant.
Our Dispensary services are available Monday to Friday 8.30-1.00 and 2.00-6.30 for collection of medication/supplies for dispensing patients. Patients are being asked to collect medication from the side window of the building (left hand side as you face the front porch).
To protect our patients and staff, we have followed guidance from NHS England to keep our main entrance doors locked. Please attend the side window as mentioned above if you have been asked to attend for an appointment. Any urgent queries, please telephone the Administration team on 01787 222022.
Covid-19 Advice for Parents when Child Unwell
A THANK YOU TO OUR PATIENTS ON BEHALF OF
THE PUMP HOUSE SURGERY
We would like to thank all who have supported us during the Covid-19 pandemic and the lovely gestures we have received to keep our spirits up during this difficult time. We would firstly like to thank Stealth Mounts for providing the face shields to keep our staff safe on the front line, the wonderful ladies for providing our scrubs and bags and the lovely rainbows, birds and ribbons. We have taken the opportunity of adding some photos below. We appreciate each and every one of you.
EXTENDED HOURS SERVICES
Extended Hours are provided to the practice's registered patients. Patients have the option of accessing pre-bookable early morning appointments on Tuesday and Wednesday mornings (7.30am-8.00am) and telephone appointments on Thursday evenings with a GP (18.30pm - 19.00pm).
HOW WE USE YOUR INFORMATION
We use personal data (information that relates to and identifies living people) and other information to help us carry out our role as healthcare provider. We will always ensure that your information is protected. Please see further section 'GDPR/Data Protection' for more information.
PROTECTED LEARNING TIME FOR GPS AND PRACTICE STAFF
To continually improve the services offered to patients within the Mid Essex area, Mid Essex Clinical Commissioning Group have arranged monthly training sessions for all GPs and practice staff. The surgery (including the dispensary) will be closed from 12.00pm until 8.00am the next day on the following dates:
Wednesday 29th July 2020
Wednesday 30th September 2020
Thursday 29th October 2020
Tuesday 24th November 2020
Wednesday 16th December 2020
Wednesday 24th February 2021
Wednesday 31st March 2021
If you should require urgent medical attention during this time, please contact NHS 111. If the matter is life threatening, please dial 999 for urgent assistance.
Our Mission Statement
We aim to provide a comfortable and cheerful atmosphere for all of our patients and will always treat you with the utmost respect.
The Pump House Surgery is to use the funds allocated to them for Health Care to reduce morbidity and improve the quality of life for it patient population, by offering a caring medical service of the highest quality based on established professional standards that satisfies the needs of our patients and is provided by professionally competent, content and motivated staff. We are committed to quality and innovation.
We are a very friendly practice and hope you will find us helpful with any of your medical requirements.
From April 2015 all practices are required to provide their patients with a named, accountable GP who will have overall responsibility for the care and support that the surgery provides to them.
As we have just under 8,000 registered patients, it would be an impossible task to inform you all individually by letter so, should you wish to know who your GP is, we ask that you please speak to our receptionists who will gladly give you this information. Having a named GP does not prevent you from seeing any other GP in the practice at any time.
Should you wish to change your named GP in the future please contact us and arrangements can be made. You do not need to take any further action, but if you have any questions, or wish to discuss this further, please speak to our reception staff.
TELEPHONE LINES ARE OPEN 8.00 - 6.30 - MONDAY TO FRIDAY
Please note that all calls to the surgery are recorded for training and monitoring purposes.
THE SURGERY IS CLOSED BETWEEN 1.00PM & 2.00PM FOR STAFF TRAINING.
(Site updated 04/08/2020)