Please contact the surgery before 10:00 wherever possible on the day that you require a home visit stating clearly the patient name, address and telephone number. Please state whether you require a visit urgently to enable us to assess priority. Home visits are for patients who are housebound or too ill to attend the surgery.
All home visit requests are triaged by our minor illness nurses to assess the urgency of the call and to advise you appropriately. Morning clinics are normally completed by 12:00. Soon after this time our doctors and minor illness nurses will attend to on the day visit requests from patients in the community, and from the seven care homes that we provide care for the aging population.
Care homes need to make us aware of all of the symptoms on the same day rather than call on separate requesting visits for the same patient. Visits are attended to in between morning and afternoon clinics, also urgent visits are attended to throughout the day by the duty doctor.
Difficulty with transport is not a sufficient reason to request a home visit and patients should make their own arrangements to travel to the surgery.