The main surgery number (01787 222022) is open between the hours of 08:00-13:00, and 14:00-18:30, Monday to Friday excluding bank holidays and Time to Learn sessions which are detailed below.

All our calls are recorded for training and monitoring purposes.

Dispensary opening times

Our dispensary telephone lines are open from 09:00 until 13:00. Our dispensary opening hours are as follows:

Monday	08:30-13:00,14:00-18:30
Tuesday	08:30-13:00,14:00-18:30
Wednesday	08:30-13:00,14:00-18:30
Thursday	08:30-13:00
Friday	08:30-13:00,14:00-18:30
Saturday	Closed
Sunday	Closed

Please note we are unable to dispense controlled drugs between 12:30 – 14:00 and from 18:00 – 18:30.

Surgery closures

To continually improve the services offered to patients within the Mid Essex area, Mid & South Essex integrated Service have arranged monthly afternoon ‘time to learn’ sessions for all GPs and Practice Staff. The surgery (including the dispensary) will be closed from 12:00 until 08:00 the next day on the following dates:

• Thursday 25th April 2024
• Wednesday 15th May 2024
• Tuesday 18th June 2024
• Thursday 11th July 2024
• Wednesday 18th September 2024
• Thursday 17th October 2024
• Thursday 14th November 2024
• Wednesday 11th December 2024
• Tuesday 11th February 2025
• Thursday 13th March 2025

If you should require urgent medical attention during this time, please contact NHS 111. If the matter is life threatening, please dial 999 for urgent assistance.

Bank holidays

The Surgery (including dispensary) will be closed on all public bank holidays.

Enhanced access

Out-of-hours GP services are changing

We want to provide the right services at a time which is convenient for you. We’ve listened to feedback from people in our local area, and we are making changes to our out-of-hours appointments to deliver better services for you.

The new way of delivering out-of-hours appointments will give you:

• Access to more healthcare professionals. This new service will be delivered by professionals including GPs, nurses, pharmacists.
• More choice about the type of appointment you want. These include a mixture of in-person face-to-face appointments, and remote appointments like telephone, video, or online appointments.
• Make it more convenient for you to travel to out-of-hours appointments. These appointments are being planned and delivered locally, so it is likely they will available closer to your home.

From Saturday 1 October 2022, out-of-hours appointments will be available from 18:30 to 20:00 on weekdays, and from 09:00 to 17:00 on Saturdays.

Out-of-hours appointments were previously planned by Clinical Commissioning Groups (CCGs) on behalf of many GP practices in a bigger area. From Saturday 1 October 2022, this is now being planned and delivered locally by Primary Care Networks (PCNs).

We are working together with other GP practices in our local area as part of the Colne Valley Primary Care Network. You can find out more about the Colne Primary Care Network on our PCN website at www.colnevalleypcn.nhs.uk.

An out-of-hours appointment might not be at your regular GP surgery. When you book an appointment, you will be told where the appointment will be.

These appointments will not be available as walk-in appointments. You will need to book them in advance.

To book an out-of-hours appointment, you should contact your regular GP practice in the usual way. They will advise you on the appointments which are available, and which healthcare professional is the right person to help you.

If you need medical help now but it’s not an emergency, you can also go to 111 online or call 111.

Out of hours service

Between 18:30 and 08:00 Monday to Friday and all day at weekends and on Bank Holidays your call will be redirected to the NHS 111 service.