Here at The Pump House Surgery, we try our hardest to provide the best service we can with the limited NHS resources we have, but we acknowledge that we do not get everything right for everybody all of the time.

We welcome feedback both good and bad as this helps us develop and improve our services. You can leave us your feedback by using our online feedback triage. We are always pleased to hear from patients about their experiences.

If you have experienced something that has made you unhappy, then we would like to hear from you so that we can investigate and if appropriate, put it right.

We want to make it as easy as possible to communicate a complaint to us and you can do this in a variety of ways as follows:

• You can telephone us on 01787 222022, and ask to speak to Miss Emma Morgans, Practice Manager.
• You can write to us at The Pump House Surgery, Nonancourt Way, Earls Colne, Colchester Essex CO6 2SW. Please mark your letter “Private and Confidential,” and for the attention of Miss Emma Morgans, Practice Manager.